Understanding The FM "Monster"

In-Plant Graphics decided to dive right into the heart of the issue and talk directly to one of the larger FMs to find out what really is going on. But to address both sides of the issue, we wanted to have an in-plant manager on hand to comment on the FM's claims.

So, for the second edition of our Great Debate series, IPG tracked down Chuck LeClercq, vice president of Lanier Professional Services, the outsourcing subsidiary of Lanier Worldwide, and Ray Chambers, CIO at Juniata College and former assistant vice president of Information Technology at the University of Louisville. The resulting conversation revealed some interesting new perspectives on the issue. Surprisingly, there was more agreement that contention in the discussion.