Understanding The FM "Monster"

IPG: Outsourcing is definitely a big trend, and you, Chuck, have said in past interviews that companies are asking Lanier to bring document management to their organizations. A lot of in-plants, though, say it's the FM that approaches their upper management first. What's really happening out there?

LeClercq: I don't know what's happening in the industry in general but something must be happening because...the outsourcing business is growing in excess of 20 percent per year.