Understanding Print and Mail Operations

Yost reminded participants that understanding the cultural boundaries in an institution is crucial to a successful merger. Not only is it important to get administrative buy-in, he said, but one must also be prepared for those who resist change.

Mail Management Regulations

Catherine and Ray Chambers led a discussion on regulatory issues. Catherine Chambers, of Penn State University, identified several areas of concern to print and mail managers, chief among them having a familiarity with mail management regulations. She specifically mentioned discounting, mail piece design, address database integrity, the private express statues and security/privacy as major areas.