Transforming In-Plants into Profit Centers
Understanding the needs of the departments you serve and partnering with them are keys to your in-plant's success and survival.
4. Be passionate about customer satisfaction.
Oscar Rivera, production manager for United Federation of Teachers (UFT), ensures that customer satisfaction is a priority throughout his operation. According to Rivera, follow-up calls and emails, whether directly addressing a concern or simply "checking in," help his internal clients know that the in-plant is supporting them. Rivera believes that anything is possible when a department communicates and pulls together as a team.
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