Transforming In-Plants into Profit Centers

The best in-plants make it their business to know their customers. Steve Dimond, manager of MIT CopyTech and past president of the Association of College and University Printers, has made a career of focusing on serving the needs of university professors and students. Steve's philosophy is that by partnering with his campus customers, he is serving the university, its faculty and students at the highest level possible. Dimond, a 30+ year print industry veteran, always says, "If you aren't understanding and delivering on your clients' true needs, you are not adding value, and your service becomes a simple commodity."