Twister

When Brad Johnson got a look at the wreckage the next morning, he couldn't believe his eyes.

"I was in shock," recalls the director of printing services. "I've never seen anything like it. It was one of the hardest moments of my life."

Especially painful was the fact that the roof of his in-plant had been torn apart and the rain was pouring in, drenching his printing equipment—including a new Xerox 5800. Johnson knew that if he were going to save the shop, he and his staff of three full-timers and 14 part-timers would have to act quickly.