Training Customers--It's Your Job

Vendors also can ease the burden an in-plant operation places on its information technology department. For instance, Xerox offers a comprehensive, integrated software package for a range of Internet connectivity and document makeready services. DigiPath Production Software enables Web-based job submission, job status tracking and access to electronic document repositories for a range of cost-effective document services. DigiPath also can enable an in-plant to use its Web-based customer-interaction processes to offer services externally, to become a profit center.