Top 50 Report Renaissance In-plant

"We provide fulfillment for just about any unit that requires it," says Gaddis.

Some of the biggest units include the College of Business, the Law School and the athletic department, all of which require periodic mailings throughout the year.

Gaddis says that while he has no employees devoted exclusively to the fulfillment service, almost all of the shop's employees are cross-trained to handle fulfillment. When work is slow in one section of the shop, some of those employees are transferred to fulfillment.