Improve Your In-plant’s Performance and Results

Ray Kroc, the founder of McDonald’s, was fond of saying that “People are like bananas. They’re either green and ripening, or yellow and rotting.” This explains why Kroc believed in developing his people and making sure they were schooled in the company’s purpose and principles. The stories of Ray Kroc’s unannounced visits to a McDonald’s restaurant in remote towns became company folk lore. It was said that even three years after Kroc’s death, McDonald’s managers feared him walking through the door and firing them on the spot for untidy rest rooms or allowing a single fly in the restaurant.