Improve Your In-plant’s Performance and Results

Here are five metrics that every in-plant should include as part of its performance index.

• Product and service outcomes

• Customer-focused outcomes

• Financial and market outcomes

• Workforce outcomes

• Process effectiveness outcomes

In addition to your financial and market outcomes, senior management also pays close attention to your customer-focused outcomes. A loyal customer base can be a strong ally for your in-plant when it comes to budget showdowns with senior management. Executives will rarely make decisions that alienate customers or cause customer dissatisfaction within the organization.