Three Critical In-plant Trends for 2010

In another survey we call Market Pulse, we look ahead (as opposed to eKG, which looks at the present situation). Our goal is to learn about customers' changing needs (e.g. from direct mail to e-mail; from hand delivery of jobs and proofs to electronic delivery; from buying print alone to buying print, fulfillment and mailing together; from print marketing alone to cross media marketing, etc.). We also ask about service awareness (do you know we offer?) and likelihood of purchasing new products and services.