Supporting Soldiers With Print
To produce the printed material it needs, the U.S. Department of Defense has set up several in-plants in locations around the world.
A dedicated support team of field engineers has been instrumental in keeping the presses operating at maximum capacity.
"We have tremendous turnover within the soldiers that operate the presses. When we're lucky, we keep them for two years, so their level of expertise is not what you see in the commercial world," says the manager. "Our lynchpin is our team of field engineers, which provides a very high level of technical expertise on system maintenance and repair. Trained by Kodak in Rochester, they come back and train soldiers to operate the machines. When we deploy a system into the field, the field engineer goes with it. Because of their dedicated support, our uptime averages 97 percent."
- Places:
- U.S.
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