A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
“Previously, when bottleneck problems occurred in the system, the answer was to add more people, which really didn’t solve anything,” observes Bonsell.
“It was applying short-term fixes to the problems rather than identifying the real solutions,” adds Dahlin.
They felt that Communicorp needed to apply sophisticated analytics to turn massive amounts of Aflac and commercial work into intelligent production processes.
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