A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
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Woodall tasked CFO Elizabeth Dahlin and Marcia Bonsell, vice president of production, to work with the consultant to identify and eliminate production inefficiencies. They soon realized that investment in equipment and software alone was not the answer; the operation required a complete restructuring that would alleviate repetitive paper work and manual tasks required to generate jobs. Everyone involved saw the need for a complete workflow overhaul.
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Steven Schnoll
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