A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
The first step suggested by the consultant was to perform an in-depth assessment of the company’s strengths and weaknesses. A SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis was made, and the current workflow was mapped. Communicorp’s consultant worked in tandem with a senior management team to define and build an effective and efficient integrated workflow.
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