A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
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Communicorp CEO James Woodall created a mandate for change within his organization. Biweekly, pre-dawn meetings began, assembling all officers and managers to discuss the need for improvement and to assemble a team to make it happen. It was during one of these sessions that Woodall suggested contacting an industry workflow consultant for assistance in achieving a lean manufacturing posture.
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Steven Schnoll
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