A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
With such tremendous work volumes involving a diversity of printed material, Communicorp officials knew they needed a new and more efficient workflow. Both customer service and profitability were targets for improvement. So Communicorp undertook a multi-year project of systems and software upgrades.
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