A Workflow Overhaul

The new Web portal, combined with new and efficient, high-speed equipment and an overhaul of customer service methodology (see sidebar) have created a lean, streamlined workflow, efficient and prepared to meet any future demands.

The overarching realization from Communicorp’s thorough studies and implementations is that this should be an ongoing process, a constant effort to not only have the capability for improved workflow, but to anticipate the ever increasing need to meet change effectively.