A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
The new Web portal, combined with new and efficient, high-speed equipment and an overhaul of customer service methodology (see sidebar) have created a lean, streamlined workflow, efficient and prepared to meet any future demands.
The overarching realization from Communicorp’s thorough studies and implementations is that this should be an ongoing process, a constant effort to not only have the capability for improved workflow, but to anticipate the ever increasing need to meet change effectively.
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