A Workflow Overhaul
To eliminate production inefficiencies, Aflac's printing subsidiary, Communicorp, restructured its customer service methodology and installed the latest high-speed equipment.
Web Portal Proved a Challenge
Jay Farr, general manager of EFI Pace, acknowledges that “the intelligent design of this customized Web portal was truly unique. Since the entire system had to match previous Aflac systems and processes, this created quite a challenge for our system engineers. Being one of the largest installations to date, Communicorp represented a major effort and required us to commit a significant amount of resources to accomplish.” The result is an easy-to-use system that is getting rave reviews from Aflac.
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