Fast-Track Firms: The Reinvented Printer

"We've invested a great deal in binding and finishing, not only to produce school planners, but also hardcover, case-bound books with jackets for our photo partners. Our company has invested aggressively in R&D and increased capacity."

Part of building upon market share is leading the way, courtesy of "a better mousetrap"—a.k.a, the customer experience. Price and ease of use may rule the Internet, but Mimeo.com has found its 24/7 customer service and support to be a difference maker. From an internal standpoint, the race will always be on to find a more efficient and effective way of translating online orders into satisfied customers.