Holding Down the Fort

“Every day it’s like being on stage because nothing is scripted,” he observes. “I used to work at an oil company, and our form control department would contact printing ahead of time to let you know what jobs were on the way, what supplies you might need. Here, you take it as it comes.”

The Harris County shop, occupying roughly 600 square feet, handles tax inserts, four types of envelopes, policy updates, and multiple two- and three-part forms. Shorter came to the shop in 1986, shortly after it was set up.