Print Managers Gather Deep in the Heart of Texas
Ray Chambers, higher education consultant and long-time in-plant manager, discussed the peer review process. Academic administrators often do not understand how to measure the success of support services, like printing, noted Chambers, so in-plant managers should follow the peer review model used by academic departments to measure performance. Peer review is widely used and understood by higher education administrators, and even though they many not understand printing, they do appreciate and understand the power of external review.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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