Print Managers Gather Deep in the Heart of Texas
Understanding IT
Kathy Lenox, who leads the information technology support unit serving UT-Austin Printing Services, shared tips for improving the client-IT relationship. She advised managers to recognize IT's peak periods and try to schedule around them. Always include IT when planning for upgrades and new equipment that requires IT support, she said.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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