Something About IPMA...
To repair the in-plant's reputation, Farrell focused on customer service, used positive communication with college staff to keep them informed about changes, conducted tours and most importantly reduced what had been a two-week lead time to 48 hours for most jobs. (See sidebar at bottom of first page for link to video.)
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
