Changing With the Times

At the World Bank, we certainly needed to do some major adapting if we were to continue successfully serving our customers. Our main concern was the large distance between our operational groups. CSRs could no longer print a job ticket and walk to the print shop to drop an order in the press area. Press operators were no longer able to walk to the office to physically show a press proof in order to explain a print problem. Above all else, we were faced with having a disconnection between the staff at our two locations after interacting together under the same roof for years.