The View from 50,000 Feet

I've never forgotten that message. Printing was important, maybe even strategic, to the operations of the agency. We were efficient, we had high customer satisfaction ratings, we did good work and we saved the state a ton of money. But at the end of the day we were not a "core" process, we were a support process. From my boss' view at 50,000 feet, running out of forms and letterhead was not as important as some of the other things on his plate.