The Top Ten

Process improvement teams are working to reduce billing cycle times, improve the matching of estimates with production costs and reengineer the departmental walk-up copier program. Services and forms have been put online, and Web design services for clients were expanded to include streaming video.

The in-plant created and promoted its Creative Consultant Network for clients, which includes over 150 pre-qualified designers, writers, photographers, illustrators and editors. In 2004 the in-plant plans to increase its marketing efforts and replace its ink-jet addressing system. It also hopes to add direct-to-plate equipment for larger-format printing and digital color for short run printing.