University Managers in Cowtown
Taking on Laser Printers
Responding to volume losses in his copy centers and coin-operated copiers, as well as stagnant growth in his distributed copier program, Don Hardy was looking for ways to replace lost revenue. In his session, the associate director of Campus Services at the University of North Carolina-Wilmington related how he built up lost revenue through a student printing initiative.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
