The Stockyards in Fort Worth, Texas, was the gathering place for the TACUP and SUPDMC conferences.

By Ray Chambers

Resistance to change can be overcome through careful planning. The key to successful change begins with having a clear goal, identifying the pain and urgency from not making the change, and selling the vision to key players. Finally the change agent must identify sources of resistance and address them.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

University Managers in Cowtown