The Stockyards in Fort Worth, Texas, was the gathering place for the TACUP and SUPDMC conferences.

By Ray Chambers

People resist change for several reasons. One is a natural concern with the unknown. If we don’t know what change will look like, we may resist it.

People may also resist change when it conflicts with the traditions of the organization. The “we’ve-always-done-it-this-way” bias is very strong. Finally, people resist change when they perceive personal risk. If the initiative results in an individual experiencing discomfort, either through losing one’s position or being forced into a new, less desirable position, resistance to the change will be likely.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

University Managers in Cowtown