University Managers in Cowtown
Don’t Resist Change
Ray Chambers, higher education consultant and long-time in-plant manager, discussed change. All improvement involves change, he said, and all changes cause resistance by those impacted. This resistance can lead to failure, even when the change is needed and logical.
First he explained the importance of understanding the culture of an organization. Culture is how things get done, and the success of a change initiative is directly related to the degree to which risk taking is encouraged.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
