The Stockyards in Fort Worth, Texas, was the gathering place for the TACUP and SUPDMC conferences.

By Ray Chambers

Catherine Chambers, industry consultant and manager of the State College Area School District Print and Mail Services (see cover story), discussed the integration of women into the printing industry and provided several historical examples of notable women printers. She followed this discussion with an informative session designed to help attendees understand the different generations we serve and manage. Attendees learned how the characteristics, habits and motivating factors differ between the generations and picked up a few tips and techniques for managing these different groups of employees more effectively.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

University Managers in Cowtown