The Stockyards in Fort Worth, Texas, was the gathering place for the TACUP and SUPDMC conferences.

By Ray Chambers

Making Tough Decisions

Tony Ruesing, a certified speaking professional, sprinkled his presentation on “Making Tough Decisions” with a little magic and humor to build audience participation. Ruesing’s goal is to help people reach their full potential. Ruesing argued that we should tap into the power within us all and find better ways of handling ourselves and others. We have the power, he says, but we need to learn how to use it effectively. The ability to actively listen, ask good questions, and provide feedback are skills that are essential to success in business. He believes people are capable of reaching more of what is inside of them by mastering these simple tools.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

University Managers in Cowtown