Not the State Printer You Used to Know
• What do you like about working here?
• What do you think we’re good at?
• What would you change?
• If you were director, what would you change?
He and his team analyzed and categorized the answers to discover which issues the operation faced and what its strengths were. Then they met with major agency customers to get their feedback and learn about workflow and communications issues. These meetings and additional customer surveys helped Devis and his team learn more about how the state printing office was perceived by customers.
- Companies:
- Canon U.S.A.
- Heidelberg
- Komori America
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
