IPMA 2007 Conference: More Than OK
So he removed it.
And still, they had to be coaxed inside.
Slowly, though, he managed to draw them closer, while at the same time improving the morale of his own staff. At the IPMA conference, Mulvey detailed the steps he took to transform his shop from “good” to “great.”
He had the shop’s grungy walls repainted, moved out unneeded tables to open things up, brought in new workstations, replaced the old fluorescent bulbs that were casting a dingy glow on the place, and—best of all—encouraged customers to come into the copy area, from which they had previously been banned. It was a big change for his employees, but eventually they warmed to the new way, especially after he began empowering them to make decisions.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
