The recent IPMA conference in Oklahoma City was a perfect opportunity for in-plant managers to mingle and learn.

By Bob Neubauer

A Real Open Door Policy

The old wooden swinging door was a serious obstacle to good customer relations. Tim Mulvey inherited the door, the entrance to Arapahoe County, Colo., Printing Services, when he took over as manager. He also inherited the aura of fear his predecessors had cultivated. Customers were afraid to come into the shop—and that thick wooden door didn’t make it any easier.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

IPMA 2007 Conference: More Than OK