The Paper Chase

The self-service copier program enables the in-plant to centrally contract with different vendors. Departments get the same machine, but now the charge is internal, and they don't have to deal with sales representatives or the repair people.

"They call us, and we take care of it. The vendors give us a price that is lower than the department because they know that they are dealing with someone that is going to screen the service calls and that they won't get called out every time a staple gets caught. If we manage it properly, we come out making some money on it. It's been very popular. In the last four years we've gone from 25 machines to over 450 machines," reveals Bant.