The Paper Chase

"We spent a lot of time going to departments and asking them, 'why are you doing this on your own? We can do this for you.' We can give them what they had before, but they don't have to worry about buying equipment or staffing. Slowly, that has talked some people into not wanting do it on their own. We now have over 400 self-service copiers that we've placed throughout departments, and we've done it without a mandate," reports Bant.