The Paper Chase

For example, he says, Printing Services used to print 1,000 departmental policy manuals and send them out. Now, it prints about 500 manuals for certain people and then puts the manual on the Web for people to download and print.

"If we are smart, we own the devices to print the manual out on, because they will print more than 2,000 manuals in a department," explains Bant. "We are trying to make sure we stay ahead of where the paper is going."