Is Zero Rework Possible?
The only acceptable level of rework for our in-plants is zero. But can we frail and imperfect humans pull that off?
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And if you’re like me, it’s still not over. When I cause a rework, I feel a dull ache all over my body, and it doesn’t go away when I walk out the door. My wife, the lovely Maureen, will ask how my day was, and I’ll mumble a few things, but I just can’t tell her about the rework. Its pain is still too fresh in my mind. She’ll hear about it the next day, when the ache has subsided enough that I can talk about it.
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Richard Griffin
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