Is Zero Rework Possible?

If you decide to do a Pareto Analysis in your in-plant, I promise that you’ll be surprised. For example, our analysis revealed that much of our rework was coming from one particular DocuTech operator—a surprise because she had been a reliable associate for many years. But when we sat down to talk with her about it, it was discovered she couldn’t read the job ticket well because her vision wasn’t what it used to be. One new pair of glasses later, her performance is back up to its previous level.