Is Zero Rework Possible?

SHARPEN THE FOCUS

Even though we concluded that we need to work on “not following job ticket instructions” instead of other rework causes, we still needed a little more information before proceeding. “Not following job ticket instructions” encompasses a broad range of rework causes, so the next step was determining which causes were costing us big bucks. The answer was, of course, another Pareto Diagram, this one a sub-diagram of the main diagram showing specific examples of failure to follow job ticket instructions. It’s shown in Exhibit B.