Is Zero Rework Possible?
The only acceptable level of rework for our in-plants is zero. But can we frail and imperfect humans pull that off?
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But special place or not, in this case “Shipped short x 3” was not the problem to be immediately attacked, even if the reason it’s not higher is only because very few customers count their jobs. Here’s why: we only have so much time, money and resources. It’s not feasible to take on all causes of rework simultaneously and do the task justice. So if we can only tackle one or maybe two problems at a time, doesn’t it make sense to look at what costs our in-plant $12,687 a year instead of what costs it $1,779 per year?
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- Xerox Corp.
Richard Griffin
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