The Kinko's Threat

"Kinko's has contacted my supervisor each month to try and increase their market share," reveals Jean-Luc Devis, director of Oregon State University Printing & Mailing Services, in Corvallis. "In addition they contact various departments with price low-balling. Typically our prices are much better, but customers walk away with our estimates and present them to Kinko's to negotiate an even lower price."