The Kinko's Threat

Though FedEx wouldn't comment on the importance of Kinko's FM services to its growth plans, the company is certainly pleased with the Kinko's business model.

"We like the way they run their business," affirms Liana Sucar, FedEx spokeswoman. "I don't think there's any intention to change that."

And it's true, Kinko's runs its business very well, expanding from a single shop in 1970 to 1,200 branches worldwide today. Its name is one of the most well known in the quick printing business.