The Kinko's Threat

FM Not Kinko's Strong Point

As ominous as all this may sound to in-plant ears, though, some ex-Kinko's insiders aren't concerned.

"I don't believe facilities management is their strong point," says Penni Istre, a former Kinko's employee who now manages Tiger Copy & Graphics at the University of Memphis. She contends Kinko's has been unsuccessful running its FMs due to mismanagement. It was this very mismanagement, she adds, that prompted her to leave the company. The push to boost business through aggressive pricing was so strong, she adds, that it was counter-productive.