The Kinko's Threat

"It's an ongoing thing here," he laments. His e-mail reminders can hardly compete against Kinko's flashy sales collateral.

Even in-plants with full-blown marketing programs are having trouble.

"We market to our internal staff all the time," notes Joe Morin, manager of Production Printing at Colorado Springs School District No. 11. "But Kinko's is a marketing machine."