Managing Growing Volumes at Mary Kay Inc.

With the recent opening of Mary Kay Armenia, the print shop is again faced with a new challenge of meeting the demand for its services.

"Every insert has a part number that matches its product," explains Hopson, "and that includes language. Armenian just adds to the volume. Plus, delivery is always on a tight schedule. Our due dates are tied to manufacturing and shipping schedules so the dates can't move very much. Clear communication between manufacturing, shipping and Printing Services is critical, especially when a deadline needs to shift."