Managing Growing Volumes at Mary Kay Inc.

Changing Workload

In recent years, the in-plant has experienced a shift in the type of work it does. The once constant flow of –one- and two-color letters and other printed communications to the company's global independent sales force was replaced by e-mail, eliminating a portion of the volume that flowed through Printing Services. Slowing things down even more, the insourcing work—all pharmaceutical folding—dropped some 75 percent in 2009 due to the economy.