The "In" Crowd

Fortunately, though, HAPSCO had decided a few years before to let her Harrisburg, Pa., in-plant start insourcing printing from outside organizations. That decision, says Messner, has kept the in-plant in business.

"Had we not gone outside and brought work in...we would not be here today," declares Messner, senior director of HAPSCO Printing and Graphics Services. Internal business volume has gone down, but thanks to insourcing, she says, "we are thriving today."